Vc99 Privacy Policy — How We Protect Your Data

Vc99 (referred to as "we", "platform", or "vc99") places the highest importance on its users' privacy. This Privacy Policy explains what information we collect and how we use it when you visit vc99.wine, create an account, or use our services.

This Privacy Policy is an integral part of our Terms & Conditions. By using our services, you agree to this Policy. If you disagree with any part of it, please refrain from using our platform and contact support.

Vc99 collects two types of information — what you provide directly, and what is gathered automatically through your use of the platform. Full details are provided in the table below:

We never store your bank card PIN, password, or full card number.

The data we collect is used only for defined purposes. Your data is never used for unauthorized or unnecessary activities outside of this Privacy Policy:

• Account Management: Your information is used to create, verify, and secure your account.
• Payment Processing: Financial information is used to securely process deposits and withdrawals.
• KYC Verification: Identity information is used to verify age and identity, and to prevent fraud.
• Service Improvement: We analyze your usage patterns to continuously improve the platform.
• Personalized Experience: Game recommendations and promotional offers are tailored to your preferences.
• Security Assurance: Your account is protected by detecting any unusual activity.
• Legal Obligation: To meet regulatory requirements and comply with anti-money laundering laws.
• Customer Support: Your contact information is used to respond accurately to your queries and complaints.

Vc99 never sells your personal data. However, limited information may be shared with third parties in specific circumstances:

• Payment Partners: Only the financial information necessary to process transactions is shared with bKash, Nagad, or other payment gateways. These partners maintain their own privacy policies.
• KYC Provider: Necessary information is shared with licensed third-party verification services for identity verification purposes.
• Legal Authorities: Information may be disclosed when required by court order, government investigation, or other legal obligations.
• Technology Infrastructure: Cloud hosting and cybersecurity providers may have access to limited technical information.
• Business Transfer: In the event of a merger or acquisition, user data may be transferred to the new owner — you will be informed in advance.

Vc99 uses cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device:

• Essential Cookies: These are essential for maintaining login sessions and ensuring platform security. Disabling these cookies will prevent the platform from functioning properly.
• Functional Cookies: Used to remember your language preferences, settings, and other personalized choices.
• Analytical Cookies: Anonymous usage data — such as time spent on each page and buttons clicked — is collected to help improve our services.
• Marketing Cookies: Used to show you relevant offers based on your preferences. You can disable this through your browser settings.

You can delete or block cookies at any time through your browser settings, though some features may become limited as a result.

To keep your information secure, vc99 follows multiple layers of security measures:

• Retention Period: Data is retained for as long as your account remains active. Following account closure, certain data may be kept for up to 5 years due to legal obligations.
• Encryption: All sensitive data is stored with AES-256 encryption. TLS 1.3 protocol is used during transmission.
• Access Control: Only authorized personnel have access to necessary data, and every access is logged.
• Security Audit: Regular third-party security audits are conducted to identify and address system vulnerabilities.
• Data Breach Notification: In the event of any unauthorized access, we will notify affected users within the legally required timeframe.
• Server Location: Our primary data servers are hosted in internationally recognized, certified secure data centers.

You have certain important rights regarding your personal data. vc99 respects these rights and is committed to fulfilling them within a reasonable timeframe (typically 30 days):

To exercise these rights support@vc99.wine. We will process your request after verifying your identity.

Vc99's services are exclusively for users aged 18 and above. We do not knowingly collect personal information from anyone under the age of 18.

• Age is verified at the point of registration. Users under 18 years of age cannot register.
• If we suspect that a minor has created an account, we will immediately suspend that account and delete any collected information.
• If you believe a minor is using our platform, please notify our support team immediately.

Vc99 may update this Privacy Policy from time to time. When changes are made, we will take the following steps:

• The "Last Updated" date at the top of this page will be revised.
• You will be notified at your registered email address whenever significant changes are made.
• Continued use of the platform after any changes constitutes your acceptance of the updated policy.
• Reviewing this page regularly will keep you up to date at all times.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us:

Your privacy is not just a policy to us — it's the foundation of everything we do. Your trust in vc99 is our most valued asset.